Shipping policy

Shipping & Freight Policy

100% Free Standard Shipping
We offer Free Standard Shipping & Freight on all orders, with no order minimums required (contiguous US only).

Processing & Delivery Lead Times
• In-Stock Items: Standard order processing takes 1–3 business days prior to dispatch.
• Commercial & Large Motifs: Lead times may vary depending on seasonal demand and production. Tracking details will be emailed automatically as soon as your shipment leaves our facility.

Freight Delivery & Receiving (LTL)
Large commercial motifs and heavy displays are shipped via Less-Than-Truckload (LTL) freight carriers:
• Delivery Location: Freight deliveries are made to a commercial loading dock, curb, or designated drop-off point.
• Facility Preparation: Institutional and municipal buyers are responsible for receiving and offloading freight shipments unless specialized delivery options were pre-arranged.

Inspection & Shipping Damage
Please inspect all shipments immediately upon receipt:
1. Outer Inspection: Check boxes or crates for visible outer damage before signing.
2. Note on BOL: If any box or frame appears damaged, you MUST write "Damaged Packaging" on the carrier's Bill of Lading (BOL).
3. Report Promptly: Email photos of any damaged product and the delivery receipt to christmas@bbservicesinc.com within 48 hours so we can immediately process replacement parts or units.